Refund policy
Return and Refund Policy
At Northvale Outerwear, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To qualify for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition.
All original tags, labels, packaging, accessories, and other components supplied with the product must be included when applicable.
To request a return, contact us at naremmesherby@outlook.com before sending the product back.
Please provide your order number and the reason for your return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
We may request photographs and additional information to evaluate the issue.
Non-Returnable Items
Certain items may not qualify for return, including:
-
Products showing signs of wear or use;
-
Washed, altered, stained, or damaged clothing;
-
Items without their original tags where applicable;
-
Personalized or customized products;
-
Gift cards;
-
Final-sale products where permitted by applicable law.
Exchanges
If you need another size, color, model, or variation, please contact us.
Exchanges are subject to product availability.
Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Return Shipping
Unless the item arrived damaged, defective, incomplete, or incorrect, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping method.
Contact
Northvale Outerwear
212 Saint Nicholas Ave
Englewood, New Jersey 07631
United States
Email: naremmesherby@outlook.com
Phone: +1 201-953-5370